"Dismal nursing care and poor complaint procedure and no aftercare"

As a senior lecturer in nursing, I had the misfortune to have my son admitted to the Medway. Had I known how poorly he would be treated I would have taken him elsewhere. The ambulance staff were superb, accident and emergency staff were adequate but the staff I met on Arethusa ward were in my opinion a disgrace to the profession. This is not only my opinion. It is reinforced by a colleague who also visited and witnessed the apparent lack of facilities, seemingly extremely poor pain control and the general poor attitude of the staff we met. It seemed I only managed to get an apology out of them when they were happy I wasn't going to sue.