"Receptionist was extremely rude"

About: Queen's Medical Centre / Accident and emergency

(as the patient),

I will never go back there again, ED receptionist extremely rude I was in agony and nurse or doctor never offered pain relief.

Kept waiting for 3 and a half hours then just as I was about to breach the 4 hours I was seen.

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Responses

Response from Nottingham University Hospitals Trust

It is disappointing to hear of your recent experience in our Emergency Department. We would like to follow-up with relevant colleagues involved in your care so that we can provide you with a fuller response. Might you contact our PALS team on 0800 183 0204, who will be able to aid our investigations.

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