"TRAQS said I'd be contacted in 5 days, but it took 2 months."

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / General surgery

(as the patient),

My only problem with the TRAQS referral is that the leaflet clearly states at Step 3 that I would be contacted within 5 days. However, it was more like 2 months, so I felt I had been forgotten.

However, once I was contacted everything ran smoothly, I had an appointment within 3 weeks and an operation at Princess Royal Hospital day surgery one month later.

Staff from TRAQS were very helpful and informative when they contacted me.

I can't praise the PRH day hospital enough. All of the staff were really nice and the utmost dignity was given at all times.

Many thanks.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to provide TRAQS with your feedback.

You refer to step 3 of the information leaflet and your disappointment at the apparent delay in being contacted by TRAQS. As you feedback is anonymous I'm not in a position to investigate the circumstances relating to you referral. However, I would point out that we can only contact you after the referral from your GP has been received by us - this may have been the cause of the problem. If you would like this to be investigated further please do not hesitate to contact me on 01952 580441 and I will be happy to do so.

Nevertheless I am pleased to note that you have received your treatment and that you were pleased with the service provided by TRAQS and The Princess Royal Hospital.

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Response from The Princess Royal Hospital

I am really sorry to hear about the delay, but delighted that once that had been resolved every other aspect of your care and treatment went well. I hope that alongside these standards of treatment and care you've also had the outcomes and recovery that you were hoping for.

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