"Excellent service, on time and helpful"

About: Telford referral and quality service (TRAQS)

(as a service user),

Excellent service. On time. Helpful. Polite. Knowledgeable. Understanding.

Excellent service at the therapy clinic.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for forwarding your comments regarding your recent referral.

It is pleasing to note that TRAQS contacted you promptly and was able to provide you with an early hospital appointment.

The care provided by all NHS staff is very important and hospital staff appreciate each and every word of praise received. It is hoped that every patient's treatment path is clearly explained to them and the treatment given is of the highest standard.

Thank again for taking the time to write to TRAQS and we wish you well for the future.

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