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high level of care during day surgery procedure

Posted By nannamon

"high level of care during day surgery procedure"

About: Queen Elizabeth The Queen Mother Hospital / General surgery

(as the patient),

When I arrived at the QEQM I was told Iwas last on the list that day. Suddenly it was decided I would go downfirst. Despite the rush to get me admitted and ready for surgery, I was treated with the greatest respect. All the relevant checks were carried out and I was told exactly what would happen by everbody involved, including the anesthetist and by Mr. Slack himself. This level of care continued in the anesthetic room, the recovery room and the day surgery ward. I would appreciate it if my thanks for my treatment could be relayed to all the departments concerned.

Thanking you

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 12/07/2013 at 06:48
Published on Care Opinion at 09:42

Thank you so much for providing feedback about your experience of our day surgery service at QEQM. I will certainly ensure that staff are aware of your thanks, and I know they will appreciate your feedback. I do hope you are recovering well from your procedure.

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