"Very poor service"

About: Norfolk & Norwich University Hospital

Anything else?

My baby hasn't moved in two days so I came in to be seen only to be stuck in a waiting room for hours (still waiting even now after nearly 3 hours). No one offered an estimated waiting time or a drink of water etc. I understand staff are busy but when you see the same people stood around talking about their weekend whilst you are waiting anxious and unwell it's rather annoying!

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry that you had such a long wait at a worrying time. Your feedback has been passed to the team involved and you can also get in touch with our Patient Advice and Liaison Service at: pals@nnuh.nhs.uk

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