"Meals were excellent."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

Meals were excellent.

What could be improved

Cleanliness.....old swab under the bed I was given.

Water jugs could look cleaner and the water could be changed more often.

Really ill and old patients should be helped with meals and drinks. No wonder they go downhill.

Less social chatter at work station.

Really important is the lack of a early morning drink. By the time breakfast arrived, I had to choose cereals simply to get moisture (milk).

Story from NHS Choices

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Response from The Princess Royal Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients and we are always disappointed if your experience does not match up to the high standards that we set.

This includes the quality of our cleaning and of the food & refreshment we provide as we know how important this is to your health and well-being. Our hospitals receive positive ratings in independent reviews of both our clearning and food (e.g. the PEAT inspections by the NPSA - see http://www.npsa.nhs.uk/peat/) so we are concerned that you did not find this to be the case.

In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like to provide us with more detailed feedback about your experiences so that we can look into this further please contact our Patient Advice and Liaison Service (full contact details are available from our website at http://www.sath.nhs.uk/patient_information/pals/default.asp) or write to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ


Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

More information about how to make comments, complimements and complaints about our services can be found on our website at www.sath.nhs.uk

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