"Care, compassion and communication"

About: Royal Cornwall Hospital (Treliske)

Anything else?

I was admitted to this hospital through A&E and both myself and my husband were horrified by the services I received. I was not once offered a drink of water or asked how I was, I was not informed about was happening to me other than briefly by two junior doctors. All the nurses with whom I had contact with were lacking in communication and importantly compassion. The nurse in A&E could not even come to the side of my bed to talk to me and when asked a questuon just said 'idont know'. Not once did a nurse show care or concern to myself or to any other patient on the SRU, in fact you were made to feel you were a hinderance. A patient opposite my bed asked for pain killers and received them an hour later. From start to finish of my painful visit to this hospital was an awful experience, I dread to think how an old person would be in these conditions, This hospital lacks total leadership and the experience was like being in a third world hospital. What is happening? Please below I note only visited A&E but also SRU.

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Response from Royal Cornwall Hospital (Treliske)

We do value feedback from our patients which helps us to learn and improve our services. We would like to respond directly to the concerns you have raised would ask you to contact our Patient Advice and Liaison Service (PALS) on 01872 252793.

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