"I can't fault anything. The ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

I can't fault anything. The staff and consultant were fantastic. I would choose the Princess Royal first in all aspects. Also the appoitments and book in system is a fantasic way of doing things, making your next appontment before you leave the hospital is brilliant. And if nurses need to have a chat to get themselves through the day then thats fine, we all have to do it wherever we work - keeps you sane !!

What could be improved

Can't really think of anything at the moment, hospital food is the same wherever you go - a bit bland, apart from that a great hospital.

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Response from The Princess Royal Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients and are pleased to hear that your experience mainly matched up to our aspirations.

I am sorry that you found the food a bit bland. In this week's Inpatient Survey published by the Healthcare Commission our food was rated in the top 20% in the country, but we definitely welcome any feedback as we want to make sure your stay in hospital is as comfortable as possible.

In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like to provide us with more detailed feedback about your experiences so that we can pass on your comments to the wards or departments where you received your care, please contact our Patient Advice and Liaison Service (full contact details are available from our website at http://www.sath.nhs.uk/patient_information/pals/default.asp) or write to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ


Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

If any members of staff were particularly deserving of thanks or recognition then you can nominate them for the Chairman's Award (see www.sath.nhs.uk/about/awards.asp for more details).

More information about how to make comments, complimements and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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