"The treatment received by everybody was faultless"

About: Heartlands Hospital / Accident and emergency West Midlands Ambulance Service NHS Foundation Trust

(as a relative),

My father was taken by ambulance to A & E at heartlands hospital in late May.

The treatment he received from everybody in A&E was faultless, all staff were professional in their roles, but also caring and kept us posted on what was happening.

He was transferred to a ward, where again the nursing staff were extremely good at the care provided.

Thank you to all the staff at heartlands and also the ambulance crew.

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Responses

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Ang123, thank you very much for your feedback, I will certainly forward onto the relevant teams for you. Would you be kind enough to let us know which ward your father was on.

I hope that your father is now in good health and once again I would like to thank you for your response.

Kind regards

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Update posted by ang123 (a relative)

Hi,

I think my father was on ward 14. He was admitted on May 31st and was transferred to Solihull on Sunday 2nd June to have a pacemaker fitted, thanks once again for all the care given to him at Heartlands Hospital.

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Thank you once again for your response, we will certainly pass on your comments to Ward 14.

Kind regards

Margaret Mitchell,

Deputy Head of Patient Services

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Ang123, thank you for your feedback and I hope that your father is making a good recovery.

In order to share your comments with the attending ambulance crew I would be grateful if you would consider contacting the Patient Experience Team on telephone number 01384 246366 or emailing compliments@wmas.nhs.uk.

Kind regards

Marie Tideswell, Head of Patient Experience

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Updates, changes and questions related to this story