"the counsellor was very friendly ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

the counsellor was very friendly and one of the doctors came round and spoke to me for over an hour

What could be improved

the doctor was new and didn't know what she was doing, some of the staff were a bit cold towards me and they gave me no help when i was in pain

Story from NHS Choices

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Responses

Response from The Princess Royal Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, so we are pleased to hear about your experiences of the counsellor and the doctor.

You have also highlighted some areas where we could improve. In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like to provide us with more detailed feedback about your experiences so that we can look into this further please contact our Patient Advice and Liaison Service (full contact details are available from our website at http://www.sath.nhs.uk/patient_information/pals/default.asp) or write to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ

or

Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thank you for taking the time and trouble to provide feedback through NHS Choices.

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