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The staff at the hospital are ...

Story from nhs.uk

"The staff at the hospital are ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

The staff at the hospital are outstanding. They listen and explain what they are going to do. They give a feeling of confidence in their ability and you trust them. I always feel that they are genuine in their concern and their care is first rate.

The staff at this hospital are an excellent example as to how the NHS should be and other hospitals would do well to follow their approach.

Top rate. 5 stars.

What could be improved

Lack of car parking.

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Responses

Response from The Princess Royal Hospital 15 years ago
The Princess Royal Hospital

Submitted on 20/06/2008 at 18:28
Published on nhs.uk on 17/07/2008 at 09:30

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, so we are pleased to hear that your experience matched up to our aspirations.

Since this site is anonymous your contact details are not shared with us. However, if any members of our staff (or whole teams) were particularly deserving of thanks or recognition then you can nominate them for the Chairman's Award (see www.sath.nhs.uk/about/awards.asp for more details).

As regards car parking, we are continually looking for ways to improve access to our hospitals ... and this is more than just about providing car parking. In order to make a positive contribution to the environment and the local neighbourhoods where our hospitals are based, we are currently developing a "green transport plan". All suggestions are gratefully received to consultation@sath.nhs.uk (please mark your email "Green Transport Ideas").

More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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