"Very rude at difficult time"

Anything else?

I travelled a lengthy distance to see my elderly mother who was in hospital following a fall. A few minutes after I had arrived for the very short ( 1 hour) visiting time an orderly arrived to take her for X ray. I asked if this could wait until after visiting time but they were very abrupt and rude to me and bundled her into the wheel chair to go down t X ray. When I pointed out to the staff in X ray that I would have driven 180 miles round trip for not much more than 30 mins by the time they had finished I was told their needs were more important than my mother having time with me - despite the fact there were other people waiting for X ray. The sister did let me stay a little longer but my mother and I were treated with no courtesy or understanding at all. My mother also mentioned she was left waiting for ages when she needed the toilet in the mornings. The whole experience reduced me to tears and left me with o confidence in the hospital.