"Meningitis scare: Amazing staff in a great hospital"

About: University Hospital Lewisham / Accident and emergency University Hospital Lewisham / Paediatrics

(as a parent/guardian),

I took my 20 month old to our local drop-in clinic with a rash that didn't disappear when pressure was applied. After a long wait, we were seen by the doctor. Within seconds of examining my son, he was on the phone to Lewisham Children's A&E telling them to expect us.

We got there by taxi and were quickly brought into the A&E. Lewisham's adult A&E in my experience is a calm and clean environment, much better than other A&Es I've visited. But their children's A&E is amazing. The ward is clean and bright, with lots of toys. The staff are calm and responsive. We walked in and were seen immediately by calm, efficient staff who examined our son almost immediately.

Their initial diagnosis was that it wasn't meningitis, but that they would do a range of tests to be sure. Throughout, they kept us informed and tried their best to distract him from the pain during blood tests and to engage him with the others.

As soon as we got a diagnosis (HSP), we were told what to expect in the next few months, and discharged quickly. Amazing staff in a great hospital.

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Response from Patient Experience Team, Lewisham and Greenwich NHS Trust

Thank you for taking the time to comment on your experience. I am very pleased to hear that you were happy with the services that you received. All the feedback that we receive helps us to continually improve our services and is welcomed by the Trust. I wish you and your family well for the future.

Kind regards

Janette Haworth

Head of Patient Experience

Lewisham Healthcare NHS Trust

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