"The nursing staff are hard pressed ..."

About: Royal Shrewsbury Hospital

(as a relative),

What I liked

The nursing staff are hard pressed but very tolerant and patient. A lot of unnecessary abuse is received by them due to lack of info and remote medical staff unavailable to reassure patients/family or even prepared to make an appointment.

What could be improved

Communicaton. Communication. Communication. My father moved 5 times in 2 weeks after coming in as a trauma, the last ward couldn't tell us where he'd been taken. Despite ringing several times to the consultant's secretary, as suggested by nursing staff to arrange to speak to the consultant, no reply has been forthcoming for a week. Patients and family get very frustrated and stressed and a simple 5-minute communication to visitors would allieviate this. Many must feel abandoned the longer they are in. On a "snow warning" weekend, on the Friday and Saturday no hot food was available due to short staffing - surely this is unacceptable.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, so we are always disappointed if the services provided in our hospitals do not meet your expectations.

We are keen to learn from your experiences so that we can improve our services in future.

In order to protect your privacy, the NHS Choices website does not share your contact information with us. So, if you would like us to investigate this matter further then please contact our Patient Services department by writing to:

Maggie Hulme, Head of Patient Services, The Shrewsbury and Telford Hospital NHS Trust

Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, Shropshire SY3 8XQ


Princess Royal Hospital, Grainger Drive, Apley Castle, Telford, Shropshire TF1 6TF

More information about how to make comments, complimements and complaints about our services can be found on our website at www.sath.nhs.uk

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