"Not as long as I thought!"

About: Stepping Hill Hospital

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Attended AE this week for treatment for what turned out to be a fractured ankle. Pleased that the waiting times were not as bad as I feared they would be! Once assessed by the triage nurse, after about an hour, I was seen, x-rayed, and plastered promptly by the staff and was on my way after about 3.5 hours! Given this is a very busy dept I was impressed by the staff and hospital in general!

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you for your lovely comment which I have shared with the ED team and wish you a speedy recovery

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Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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