"Hospital Feedback."

Dear Sir / Madam, Firstly, please accept my sincere apologies that your sister has had this poor experience during a stay on one of our wards. Many thanks for getting in touch to raise your concerns - I have just received the notification from NHS Choices about your post on their website and I want to respond immediately. As an organisation we take all efforts to reduce infection and maintain excellent standards for cleanliness extremely seriously - you will understand why I am so concerned to read the details in the care you describe. The standards fall far short of those we would expect for nursing care on our wards and the feedback on the physiotherapy service is also in stark contrast to the comments we usually receive. I am keen to obtain more details and to act immediately to learn why we have failed to provide the quality of care we would expect all our patients to receive. Whilst you remain anonymous this is very difficult for me to do. I would be very grateful if you would contact me directly on annie.laverty@nhct.nhs.uk to allow me to respond to this with the urgency it deserves. Many thanks, Annie Annie Laverty - Director of Patient Experience