"My sisters ongoing healthcare in ward 117"

About: Royal Stoke University Hospital / General medicine

(as a relative),

My sister is receiving care on ward 117, she is still very ill but my wife and I travelled from west Wales in early July to see her.

First impressions of the hospital were that everyone was very helpful asking if we were alright and did we know where to go.

On arriving at ward we where asked who we had come to see, directed to my sisters room, asked if we like a cup of tea after such a long journey.

We visited my sister 2 days running and we have nothing but admiration for the hard and dedicated work the ward staff are carrying out.

Hopefully my sisters health will improve and I am sure that the staff cannot possibly help her anymore than they are doing.

We will be coming back to the hospital in a couple of weeks and would like to inform the management that this is without doubt the best hospital I have ever visited

Well done to you all

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Response from University Hospitals of North Midlands

Dear 'yanto',

Many thanks for your wonderful comments regarding your visit to ward 117 to visit your sister. As Matron, I pride myself on having an extremely caring set of staff on ward 117, whose purpose is to ensure not only high standards of patient care but to show compassion and care for all.

It is heart-warming that the simple aspects of showing care, such as the cup of tea, made such a difference to you. I will share your comments with all the team.

I hope that your sister improves and when you next visit I would like to meet you to thank you.

Kind regards

Karen Henshall, Respiratory and ID Matron

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