"X ray department"

About: Leicester General Hospital

Anything else?

Was sent for an outpatients MRI scan on Thursday appointment on time and was met on reception by very helpfull and friendly lady the nurse came to take me for the Scan but explained everything before hand and was told it would take 2 and a half hours but I could stop at any time I was very nervous but she was very understanding and sympatetic I got through 1 and a half hours of scan and had had enough could not stand to spend another hour in their with contrast dye nothing was a problem went back to reception to find my husband who had gone to move car and was again very impressed with lady on reception very helpfull and understanding my only fault I can say is that the mobile MRI scanner did not have any headphones with music only had foam ear plugs which were not very good as machine was very noisy so thankyou to the general hospital staff for getting me through this procedure

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your lovely review of outpatients MRI at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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