"dreadful ENT appointment"

About: Royal Sussex County Hospital

Anything else?

Went for a second ENT appointment at this hospital to discuss the tinnitus problems I have been experiencing for over a year. The ENT consultant was extremely unsympathetic and told me that my problems are all my own fault because I am worrying too much about the issue. Since he doesn't suffer from tinnitus himself and clearly lacks any capacity for empathy I not quite sure how he remotely arrived at these conclusions. After repeated requests he also agreed to refer me for an MRI scan. However, on checking later I discovered that no referral had been made and he had clearly lied through his teeth throughout the appointment.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Sussex County Hospital

I was sorry to hear of your poor experience at your recent ENT consultation. If it would be helpful to discuss this further and have the issues you have raised formally investigated please contact the complaints team by either emailing them at: complaints@bsuh.nhs.uk or by calling 01273 664511

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story