"Great ambulance and hospital staff"

About: West Middlesex University Hospital

Anything else?

When driving home a few weeks ago (6th June) my car caught fire on Twickenham road. As I was attempting to deal with it, an ambulance pulled up in front of me (despite them not being called). They were extremely friendly and helped put out the small fire with their fire extinisher, and then proceded to deal with me in the ambulance. They also helped deal with the fire brigade and police when they arrived. I was then taken to West Middlesex hospital where my minor burns were treated, and told to come back again the next day to get the dressings changed as they said it would be unlikely for me to get a GP appointment at such short notice. Again, very polite and friendly staff. At no point did I feel that my treatment was being rushed, or that I was wasting their time. Waiting time was not to bad either, especially as it was a late Friday evening . I would just like to say thank you to all, and a big thank you to the Ambulance staff who attended me despite them not being called.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from West Middlesex University Hospital

Kenny, thank you very much for taking the time to leave us your kind comments. We really do appreciate all feedback we receive. Your comments have been passed on to our senior doctors in A&E, the matron for A&E and also the managers overseeing the department so that they can let their teams know. As a large part of your experience relates to the ambulance service your comments have also been forwarded to the London Ambulance Service. We hope you are feeling better and have sorted out a replacement car!

Updates, changes and questions related to this story