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"Not Happy"

About: Norfolk & Norwich University Hospital

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I have been quite happy with this hospital until my recent visits. Earlier last year I was sent to hospital with suspected kidney infection and glandular fever. After receiving IV antibiotics, Glandular fever was quickly ruled out and I was treated for kidney infection. I was discharged still with blood in my urine and very strong antibiotics. I had informed my GP practice and the hospital that my father had passed away with kidney problems but I wasn't sure the exact diagnosis. Tests have been ongoing and a kidney stone was found. After 8 months of pain they decided to remove the kidney stone. After 3 months I went back to Urology and was seen by a registrar who just kept saying 'but you feel a little better now the kidney stone is removed'. I obviously said yes but even just sitting in the chair was uncomfortable as I told him. I told him that I had the kidney stone at home in a tube and he still had to check my notes to see if the stone had been sent for analysis (even I knew the answer to that - I have it at home). This appointment did not give me any faith in this registrar. It was followed up with an ultrasound on Friday 28th June. I am still waiting for the results. I have now had a copy of my fathers death certificate sent to me and the diagnosis was Iga Nephropathy (kidney disease). I spoke with my GP and was told I had nothing to worry about and to wait for the results of my ultrasound and then make an appointment to see my GP. I can only say that this gives me no faith at all with the people I am having to deal with and should my pain increase, I will attend A&E with a copy of my fathers death certificate to see if I can get better answers, unless what happened to my father happens to me, then my family can have the joy of suing the NHS Service.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 10 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 08/07/2013 at 10:56
Published on Care Opinion at 16:23


We are sorry that you are going through such a worrying time with your health. Our Patient Advice and Liaison Service can help if you are not satisfied with our service. To contact PALS email: pals@nnuh.nhs.uk

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Response from Norfolk & Norwich University Hospital 10 years ago
Norfolk & Norwich University Hospital
Submitted on 10/07/2013 at 11:39
Published on nhs.uk on 11/07/2013 at 04:00


We are sorry that you are going through such a worrying time with your health. Our Patient Advice and Liaison Service can help if you are not satisfied with our service. To contact PALS email: pals@nnuh.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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