"Urgent Gynaecology Visit"

About: St George's Hospital (Tooting) (London)

Anything else?

Having received an appointment within 2 weeks of seeing my GP I was very optimistic. The staff are all very nice and professional both medical and administration. Unfortunately there seems to be no communication between the two. I have been on the phone for over 30 minutes trying to find out where I am on the system and I am not on it! I have phoned 4 different numbers and nobody knows what has happened. I was told to expect a CT Scan appointment very soon but nobody has requested one even though I habded the paperwork in myself. Apparently the consultant or his secretary has not added me to the request list which they have to do electronically. Oh dear! I have to say I will continue my treatment a little less optimistically.

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Responses

Response from St George's Hospital (Tooting)

Thank you for taking the time to post feedback about your experience at St George’s Hospital. We are pleased to learn about your positive experiences but sorry that the administration has been poor with regard to your follow up. If you would like assistance with the problems you are experiencing, and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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