"More Administration Problems in Royal Preston"

About: Royal Preston Hospital

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My wife arrived at RPH at 0930 to be admitted for Tenckhoff. Preparation was meant to be undertaken at 1100. She was not seen until 1500 - apparently there were no beds/ward free. She had surgery at 1645. I was informed that she would be admitted to Ward 3 after surgery. I provided the Team with the contact phone details. No one contacted me after the surgery. When I arrived at Ward 3 - was informed that she was admitted to Ward 16. I turned up at Ward 16, only to be told by Sister that she was on her way - but no one knew where she was. I received a call from the Consultant today inquiring whether my wife was discharged as she was not in the system. I am speechless. How has the NHS descended to this? An apology or expressions of regret will not do.

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Response from Royal Preston Hospital

We understand that the PALS team offered support through this process, but apologise for the inconvenience and concern this experience caused.

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