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Rude and poor medical care

Story from nhs.uk

"Rude and poor medical care"

About: Medway Maritime Hospital

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I saw the dermatologist and they were rude and perceive medication which had not been supplied throughout the UK for over 6 months Management at medway has been woeful and passing the buck I am now considering referring my complaint to the ombudsman

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Responses

Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust 10 years ago
Suzanne Brooker
Head of Patient Experience,
Medway NHS Foundation Trust

Submitted on 12/07/2013 at 08:08
Published on Care Opinion at 09:46

We are sorry to hear about your poor experience whilst visiting the dermatologist.

please accept our apologies that we did not meet your expectations.

If you would like to discuss your concerns further then please contact the Patient Advice and Liaison Service (PALS) who will be happy to assist you.

The Pals Team can be contacted between 9am - 5pm, Monday to Friday, by telephone on 01634 825004 or 01634 830000 ex 5793.

Thank you for bringing this matter to our attention.

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Response from Medway Maritime Hospital 10 years ago
Medway Maritime Hospital

Submitted on 25/07/2013 at 15:25
Published on nhs.uk on 26/07/2013 at 04:00

We are sorry to hear you felt one of our dermatologists was rude. Without more detail, it is difficult to address your concerns. Please do get in touch so we can look into matters in more depth for you. Thank you Rachel Rowson Dermatology Service Manager Email: Rachel.rowson@medway.nhs.uk

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