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Reception / call handling - appalling

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"Reception / call handling - appalling"

About: John Radcliffe Hospital

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I called this morning asking where the blood donation service was located within the hospital as I have an appointment later today. I first was given the national appointment number to which I answered that I was sorry but didn't need to take an appointment as I already had one but to know where I was to go when I get there as the hospital is quite big, to which I was transfered, without a word to a number where nobody answewred (rang for a few minutes) I am quite appalled by the customer service I received this morning...

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Response from John Radcliffe Hospital 10 years ago
John Radcliffe Hospital

Submitted on 05/07/2013 at 17:41
Published on nhs.uk on 06/07/2013 at 04:00

Thank you for contacting us. We are sorry to learn of the difficulties you encountered recently when telephoning the hospital. We would like to learn more abour your experience. My name is Sara Atkins and my telephone number is 01865 223260 - I will happily call you back. Alternatively, you might like to email me at sara.atkins@ouh.nhs.uk.

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