"Total hip replacement"

About: Pontefract General Infirmary

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I was a little anxious, not having visited the department before. I needn't have worried. The nursing staff were fantastic. The member of staff who came to take me down the theatre was reassuring. The op went very well. The aftercare was great. I was treated with the utmost respect. Nothing was too much trouble. The occupational therpist was so kind and patient. 3 days after the op I was in quite a lot of pain, the physio was very unsympathetic and said I should be out of hospital by now and that I "had elected to have the procedure done"! They tried to make me go up the step, so theycould discharge me from physio aspect, but I was in too much pain. They humiliated me in front of about 6/8 staff members and out patients, then said I should go back to my bed. They left me to do this alone after having moved everything out of my reach, they never bothered to see if I was ok. Luckily the physios that came on the Saturday and Sunday were much more patient friendly. I was discharged on the Sunday, 5 days after my op.

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Response from Pontefract General Infirmary

Thank you for this feedback; we appreciate the positive comments. With regard to the physiotherapy element, we are sorry that distress was caused and would be happy to formall investigate this aspect if the patient would like to contact us directly.

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