"Attended minor injuries with 13 year old daughter"
About: Victoria Hospital Victoria Hospital CT14 9UA
My daughter sprained her ankle at 5pm on Monday. We attended Deal hospital minor injuries unit who sent us to QEQM A&E for x-ray as their x-ray department had closed. At QEQM we were treated rudely and dismissed when no break was found on the x-ray. Dissatisfied with the care received at QEQM, we attended Deal hospital today where my daughter received excellent care. Staff were caring, apologized for the quality of service at QEQM. They re-examined the x-rays, explained the damage to us, provided information about exercises, examined my daughter's ankle and encouraged her to walk with the aid of crutches. They also gave us an appointment for physiotherapy. The care received at Deal Hospital contrasts with the lack of care at QEQM like night and day. A big thank you to the caring staff at the Royal Victoria Hospital who restored our faith in the NHS :)