"three apointments, two visits, first class..."

About: Victoria Infirmary (Northwich)

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About three weeks ago I had an appointment at Northwich Victoria with a gastro-enterologist . I was seen promptly by a doctor who understood my whole condition and treated me accordingly. As part of this consultation two further appointments were made for me at Victoria. This morning I attended both of these appointments. From the moment I entered the hospital I was treated by everyone with courtesy, kindness and professionalism. I felt that I was treated as an individual and that all three appointments were 'joined up'. Heartfelt thanks

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Response from Victoria Infirmary (Northwich)

Thank you very much for your positive feedback. I have shared your comments with the Gastroenterology team so that they are aware of them. We continually review our services and look for ways to improve the patient experience and receiving feedback (both good and bad) is an informative way of knowing if we are doing things right. Thank you again. Denise Tokely-McNicholas Service Manager - Emergency Care

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