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Excellent quality of care

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"Excellent quality of care"

About: Castle Hill Hospital

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I first attended Castle Hill hospital last year as an emergency transfer from another hospital. I was having a heart attack; from the paramedics to the team of doctors and nursing staff waiting for me on arrival everyone was excellent. Lots of tests followed and a few days on CMU where the staff were brilliant - dealing with my concerns with sensitivity and care. Following my discharge I've since been back to the hospital several times for more tests etc. On every occasion I have been treated with the same courtesy and consideration. 3 separate overnight stays to have stents fitted (the last one on Monday of this week - 1 July) have been further proof to me of the truly excellent care from everyone involved. The consultant cardiologist was marvellous, the receptionist friendly and helpful, the staff in the cath lab reassuring and efficient, and nothing too much trouble for the ward staff. The unit is also very clean and welcoming. I have to travel quite a distance to Castle Hill and could have gone to a more local cardiology centre but chose to stay with Castle Hill because of the excellent care and the great faith I have come to have in the whole team. The NHS comes in for a lot of criticism but I truly cannot fault the treatment I have had. Thank you very much indeed to everyone.

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust 10 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust

Submitted on 22/07/2013 at 12:56
Published on Care Opinion at 15:54

Dear Mr Jordan,

Thank you for adding you comment to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the Matron and staff concerned are made aware of these.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

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Response from Castle Hill Hospital 8 years ago
Castle Hill Hospital

Submitted on 16/02/2016 at 11:50
Published on nhs.uk on 18/02/2016 at 01:32

Thank you for leaving your feedback on NHS Choices.

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