"Awful experience in Kings Mill"

About: King's Mill Hospital / General medicine

(as the patient),

I was in for about 3 weeks following TTP and a stroke to have my medication stabilised and sorted out. I was moved for pillar to post several times, shouted at by the night staff for pressing the buzzer because I was in so much pain and needed pain killers.

During the day I would press the buzzer as little as possible leaving it until I could stand the pain no longer, but it most often took anything from 30 minutes to an hour before I got any response and several times no response at all!

The food was the nearest thing to inedible I have ever experienced. That did some good though as I lost weight which I wanted to anyway! At 5'4" and weighing nearly 11 stones I went down to around 9st 7lbs which was good. Some of the staff were nice but their attention to detail was abysmal.

All in all a very traumatic experience. I hope I never have to go in there again.

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Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your stroke and that you feel you did not receive good care. It may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Kings Mill Hospital on 01623 672222 or email them at Pals.kmh@sfh-tr.nhs.uk

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from King's Mill Hospital

Thank you for your comments, we would be very happy to discuss your concerns further with you and would be grateful if you could please contact our Customer Services team on 01623 672222 who are open Monday to Friday 8.30am - 5.00pm (exc. bank holidays).

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