"Great care for my son but made to feel like time..."

About: Royal Derby Hospital

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Paediatric Orthopaedics department. My 7 year old son broke his arm last year and had been complaining of various discomfort and pains for several months in different areas of the broken arm including the break area, so I booked an open appointment, just to be sure nothing was amiss. From the minute we walked in there was an air of arrogance from the young doctor, making me feel uncomfortable like we shouldn't be there. When asked where it hurt, typically my son had said the pain was elsewhere to where the break was and the doctor kept pointing out that it wasn't were the break was, even though I said it sometimes hurt there. I was already starting to be made to feel like I had abused the appointment system. When pointing out my son's wrist was still slightly bent he said it couldn't be that bad if I had only just noticed it (I'd noticed it months ago) I didn't know how to take that comment and was too shocked to respond. He said it was going to straighten out as his bones grew. Granted, he was very good with my son, questioning him with patience, thorough checks, constant reference to that's not where it was broken. My son was sent for an x-ray (the x-ray lady was lovely). When I returned however, I was made to feel even more uncomfortable by the doctor. As I walked in a nurse was walking out was just making a passing comment to him about him having some difficult patients that day (in no way did I think she was referring to my son or me or being rude about the difficult patients - I presumed anyway she meant injuries) and he rudely chastised her in front of us saying 'I'd rather you didn't say that in front of my patients.' Poor nurse how embarrassing for her, and me. There was also no introduction to who the other nurse was sat in the room now and there were constant interruptions people coming in and out the room all the time. The outcome was that my son's arm had healed fine, we don't know why it has been hurting him in different places and feeling weak sometimes. I am just glad it was looked at. Arrogance aside, patient care for my son, great. On-time appointment, even though I was informed they were 25 minutes behind. Children's reception; efficient and welcoming, X-ray department: welcoming receptionist and x-ray technologist: lovely with my son explaining the process. Normally I would let this go as the majority of the service was excellent, but with so much emphasis on patient choices, it's important that doctors can go beyond patient care and show harmony with their own staff and understanding of parent concerns - even if they don't agree with the concern. I'm not a doctor that's why I seek the advice of one. If my child is complaining of pains on the limb that was broken, even if it is in a different area, I will take advantage of the open appointment I have been given.

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