"MRI department"

About: Royal Stoke University Hospital

Anything else?

On Monday I received a call asking me to attend for a scan on the Wednesday at 11.45am.I arrived at the West Building as instructed only to find that I was actually booking in on the wrong day and that I was also booked into the wrong building for the type of scan I needed! The lady I dealt with was unable to "squeeze" me in and made another appointment for Thursday at 12.00 noon. On leaving the building doors I received a phone call from my daughter to say that the MRI dept. had just phoned our home to confirm my appointment on Thursday at 11.50 am! My husband took time off from work to take me to the hospital. We travelled approx.13miles each way and paid £2.00 to park the car. I have cancelled my appointment and will be going private. Another expense I should not have to pay just because of people's incompetence.

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Responses

Response from University Hospitals of North Midlands

Dear Patient,

Thank you for taking the time to provide feedback on your experience of University Hospital.

Apologies for any confusion or frustrations you may have suffered. It is our understanding that you have now spoken to a radiographer at UHNS and rearranged your appointment for a suitable time.

If you have any further issues or concerns, please don’t hesitate to contact us.

Kind regards,

University Hospital of North Staffordshire

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