"Disappointed with the staff and care"

About: University College Hospital

Anything else?

I had a bad fall...had to wait for 4 hours with incredibly unfriendly, uncaring and simply rude receptionists. Then was told that nothing was wrong. I had an awful pain on my foot. Received a call a couple of days later to be told that a bone was displaced on my foot! Misdiagnosed! Not surprised. I returned for my foot to be strapped and had to wait again for another 2.5 hours! Absolutely outrageous service. No communication from the rude staff members and disappointing overall service.

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Response from University College Hospital

Thank you for taking the time to feedback your concerns. I'm sorry that this was your experience when you came into the Emergency Department. I would be happy to look into this further should you wish me to? If so please make contact via the Trust complaints department and we will initiate a formal investigation. Thank you and please again accept my apologies.

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