"Good but had a few let downs"

About: Royal Stoke University Hospital

Anything else?

In the beginning of feb 6 2013 I had a nasty fall of a horse and was rushed in as I had broken my femur witch also required surgery. I was so very satisfied with my treatment as it was efficient and the staff and my surgeon was amazing. I am only 18 and was frightens at the time and they made me feel so at ease at this such traumatic time. their was only one day I was dissatisfied when I needed help and because I physically could not move I buzzed I waited a d waited and finally someone came she said she was behind and needs to do something with another patient. I get that you get short staffed and it's hard for you all but I was in a lot of pain as I required morphine and I had none till change over when this lovley nurse helped me and talked to me and made me feel better. That was only one hiccup whilst my stay and other than that it was fabulous and would like to thank all physiotherapist and nursing staff and cleaners and volunteers my surgeon, the anethststist, excuse my dyslexia, and also porters, X-ray people and doctors. You saved my leg , however I had to make a trip up their the other night with some concerns I had and whist their there was more police than paitient blood all over the floor in a&e and outside and I was their from 2:30 untill 6:45 and the blood only got cleaned up when we got into the taxi I dont understand that never the less staff were helpfull and did me proud yet again I envy you people :)

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Responses

Response from University Hospitals of North Midlands NHS Trust

Dear Jo,

Thank you for taking the time to share your feedback.

Whilst it is very pleasing to hear that your experience was generally a very positive one, we also appreciate your feedback regarding your care during busy periods at the hospital.

Emergency Centre Matron Parker would like to thank you for taking the time to share your experiences, and on the whole the positive experience you had. Matron is currently working hard with the domestic providers to ensure that the public areas are cleaned throughout the night shift. This is an issue that Matron hopes to resolve soon.

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