"i was refused an ambulance when i was in a real diabetic serious situation"

About: Royal United Hospital / General surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

In the early hours of the morning in late June this year I made a desperate call to 999 in order to get an ambulance to my home so I could be taken to Royal United Hospitals in bath Somerset. When I made the call I was in massive tummy pain and was being violently sick in the toilet of my bathroom. When I got through to the ambulance service I told him my name and address and pleaded with him to hurry up and send me an ambulance. However, whilst I was being constantly sick and screaming for help the man said that I had to answer some of his questions before he could send one to me.

Well after about 10 minutes of being sick and yelping for help he suddenly said that he cannot send me an ambulance because he thought I didn't need one which absolutely scared me and I was gob smacked at his reply. I put the phone down and redialled 999 and was put through to another ambulance service line and when I told the next man I was ill with diabetes and heard me being sick and screaming for help he straight away ordered a paramedic to my home. The paramedic found me barely concious and rang for ambulance where there after I was taken to Royal United Hospital in bath and stayed there for the remainder of the week. I am competently disgusted by this and I have made a complaint already about this issue. I have contacted central Somerset gazette and informed them about what happened and I have also opened up a case of investigation as to why I was refused an ambulance.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Dear marti

Thank you for taking the time to share your story.

I understand that you have contacted our Patient Experience team and an investigation into the events surrounding your 999 call is underway.

On completion of the investigation a member of the Patient Experience team will be in contact with you.

Kind regards


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