"very poor"

Anything else?

hospital lost my records!, consultant was not at hospital when I attended for my appointment after many phone calls to sort, this after a 60 mile round trip to get there, new appointment made with consultant, which was once again cancelled, will ever get to see a consultant, or is this because I am not a private patient, but I have been referred through the nhs!

Story from NHS Choices

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Response from Rowley Hall Hospital

I am very sorry to hear that your expectations and needs where not met on this occasion. Please can i assure you that we take patient complaints very seriously and this will be investigated. Once again may i apologise for your less than satisfactory experience. Gloria Kerrigan GENERAL MANAGER

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