"Good in an emergency"

About: University Dental Hospital

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I visited the dental hospital on the 29th June with severe toothache after struggling without success to find a NHS dentist to register with. I would recommend that if you need to use their emergency service like I did, you get there as early before opening at 8.30 as you can.I was there at 7.30 am to queue for a ticket.They can only see a limited number of people per day and the day I was there they saw a total of 10 walk in patients before cut off . I was there for 3 hours in total but felt the service was well organised and efficient.All areas were spotless and all of the staff I encountered were professional and courteous.The dentist I saw was quick and efficient and both the x-ray technician and the dentist explained to me in very clear terms what was was going to happen. The only thing I would have prefered was that the door to the consultation room was fully closed when the dentist was fixing my teeth-I'm shy like that !Other than that I was really impressed with the service .

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care when you attended the Emergency Dental Clinic at the Dental Hospital.

It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought the service was well organised, efficient,the staff you encountered were professional and courteous and you were really impressed with the service.

I can assure you that we have passed on your thoughts to the staff in the Emergency Dental Clinic. We have also shared with them your comments about ensuring the consultation room doors are closed when treatment is underway to ensure we respect patients’ privacy and dignity.

In response to your comments about the number of patients we can see in any one day, we are currently in the process of reviewing our emergency service to ensure that we can provide enough treatment slots.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from University Dental Hospital

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care when you attended the Emergency Dental Clinic at the Dental Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought the service was well organised, efficient,the staff you encountered were professional and courteous and you were really impressed with the service. I can assure you that we have passed on your thoughts to the staff in the Emergency Dental Clinic. We have also shared with them your comments about ensuring the consultation room doors are closed when treatment is underway to ensure we respect patients’ privacy and dignity. In response to your comments about the number of patients we can see in any one day, we are currently in the process of reviewing our emergency service to ensure that we can provide enough treatment slots. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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