"The attitude of the nurse was very unhelpful"

About: Ballenden House

(as the patient),

Having been referred to the South East Edinburgh Primary Care Mental Health Team, at Ballenden House, by my GP, I was given a warm welcome by the receptionist and waited for my appointment.

Unfortunately my consultation was not at all what I envisaged. It turned out to be a very basic and somewhat inappropriate range of questions and answers. I found the attitude of the nurse to be very unhelpful, asking a range of somewhat cliched and in my opinion ill-informed questions. I also found them to be fairly argumentative at times.

I'm afraid that although I have been struggling to cope with a whole series of traumas and life events, I will be looking for help elsewhere.

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Responses

Response from Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian

I am sorry that you have had a poor experience when accessing our services and we would like to look into what has happened in this instance.

Can you please contact our Customer Relations and Feedback Team with more details so that this can be lookd into. Please e-mail craft@nhslothian.scot.nhs.uk

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