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Endoscopy Department - Queen Elizabeth the Queen Mother Hosp...

Posted By Daisytwo

"Endoscopy Department - Queen Elizabeth the Queen Mother Hospital, Margate"

About: Queen Elizabeth The Queen Mother Hospital / Gastroenterology

(as the patient),

I recently had to have an examination within the Endoscopy unit at the QEQM.

The department was very clean and very light. All the staff (receptionists, nurses and consultant) were very friendly and professional. I was very frightened, but I was quickly put at my ease. All my questions were answered honestly.

The tea after my examination was delicious and most welcome.

Thank you for taking good care of me.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 03/07/2013 at 22:33
Published on Care Opinion on 04/07/2013 at 17:51

Thank you so much for providing us with feedback, I am glad we were able to help you cope with the procedure with minimal distress. We are very proud of our staff who work hard to provide a professional and efficient service.

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