"On both occasions the ambulance crew was helpful and considerate"
About: Bristol Royal Infirmary / Accident and emergency Bristol Royal Infirmary Accident and emergency Bristol BS2 8HW South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Opal853 (as ),
We used the ambulance service for my mother-in-law to take her to and from the Bristol Royal Infirmary where she was admitted.
The service was booked by her GP to take her to the hospital. She was told that it would take a couple of hours for the ambulance to arrive. In fact it took 3-4 hours. However, when she arrived at the hospital she was admitted straightaway.
Her stay in hospital was good, the staff were attentive and the meals were good. She found it difficult to talk to the other patients in the bay where she was as the beds were too far apart to allow her to chat.
When my mother-in-law was discharged the ward booked the ambulance again to bring her home. On both occasions the ambulance crew was helpful and considerate.