"The crews were very good, helped us both on and off the ambulance"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a service user),

My wife used this service yesterday; the health clinic booked the ambulance for her.

We got to the hospital early and were therefore seen early – this was all fine.

We were picked up again after the appointment, about an hour later, and taken home again. The crews were very good, helped us both on and off the ambulance.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Illuminate753

Many thanks for taking the time to share your experience.

It is always very rewarding to hear that our staff are continuing to provide the very best care to patients when they need it most. I will share your post with our Patient Transport staff and managers who, I'm sure, will very much appreciate your kind words.

Thank you, again.


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