"Ambulance arrived within a few minutes"

About: Croydon University Hospital / Accident and emergency Harmoni / NHS 111 London Ambulance Service NHS Trust

(as the patient),

We have used the 111 service several times in the past few months, a couple of times for my husband and this last time for me.

A lovely lady answered the call; she asked me a lot of questions and then went and consulted with colleagues. She had a lovely way with her. When she came back she said they had arranged an ambulance to come for me, it would be at my home in about half an hour. In fact it came within a few minutes.

The ambulance crew was lovely! They took me to the Croydon University Hospital, it used to be called the Mayday. I was admitted to hospital and kept in for 6 days when they did lots of tests and scans – the scan people are lovely.

The staff on the ward were lovely, I couldn’t fault them. The food could have been better, but in the circumstances it was OK.

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Response from Croydon Health Services NHS Trust

Thank you for taking the time to let us know about your experience with us.

We’re really pleased that you received the caring and compassionate care that we strive to provide for all of our patients. We have passed on your comments to the teams that treated you, and we hope that your health continues to improve.

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your experiences on this website. From reading your posting it feels like your care was seamless from beginning to end which is what NHS111, the ambulance service and hospital would wish for.

I hope that you are now feeling much better.

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