"Despite all odds some staff were ..."

What I liked

Despite all odds some staff were extremely helpful, and did their best to look after patients and their relatives and carers.

Food and choice of food is good.

What could be improved

Knowledge of patient and their condition.

eg 1: Patient in isolation, relatives warned to wear protection at all times; other staff entering facility and carrying out procedures, without protection, unaware that patient in isolation until advised by relative.

eg2: Nurse attends to take blood sugar reading. When queried why required, advised because patient is diabetic. Patient is not diabetic, and attending Dr later confirms their is no suspicion of diabetes. Nurse response, "I will carry out the test, then check if patient is diabetic." Advice from patient (retired nurse), "Why not check first, then make decision/refer need for test to higher level?"

Correctly identifying who is the responsible Nurse as they start their duty.

eg: Relative instructed to attend at specific time, at 4:00pm having waited 2 hours after due time, approaches Nurse (a) Referred to Nurse (b) whose response to relative is, "Is that my patient?" As the relative has no idea, the same question is then referred to Nurse (a) who confirms Patient has been Nurse (b)'s responsibility since start of shift.