"Despite all odds some staff were ..."

About: Peterborough District Hospital

(as a relative),

What I liked

Despite all odds some staff were extremely helpful, and did their best to look after patients and their relatives and carers.

Food and choice of food is good.

What could be improved

Knowledge of patient and their condition.

eg 1: Patient in isolation, relatives warned to wear protection at all times; other staff entering facility and carrying out procedures, without protection, unaware that patient in isolation until advised by relative.

eg2: Nurse attends to take blood sugar reading. When queried why required, advised because patient is diabetic. Patient is not diabetic, and attending Dr later confirms their is no suspicion of diabetes. Nurse response, "I will carry out the test, then check if patient is diabetic." Advice from patient (retired nurse), "Why not check first, then make decision/refer need for test to higher level?"

Correctly identifying who is the responsible Nurse as they start their duty.

eg: Relative instructed to attend at specific time, at 4:00pm having waited 2 hours after due time, approaches Nurse (a) Referred to Nurse (b) whose response to relative is, "Is that my patient?" As the relative has no idea, the same question is then referred to Nurse (a) who confirms Patient has been Nurse (b)'s responsibility since start of shift.

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Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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