"Fabulous service despite the fact that an ambulance shouldn't have been called"
About: NHS Direct NHS Trust / NHS 111 NHS Direct NHS Trust NHS 111 E1 8EU South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by PumpkinDog (as ),
I called 111 as I have a chronic back problem which is playing up today, to ask if I could take more Oramorph than I am prescribed. I expected to speak to a nurse or GP to answer this question...Instead I got am ambulance who were told I had taken an overdose (which was massively incorrect & could effect my future prescriptions).
I'm truly sorry but I can't remember the names of the lady & gentleman who attended, but they were brilliant - despite the fact that they shouldn't have been there. They were helpful, friendly, efficient and knowledgeable. They called 111 and reiterated what I needed.
They secured a call-back from a GP (which happened around 10 mins later) and I got the answer I needed. I should never have had an emergency ambulance and I stated I was not going to A&E on the original call to 111 (I'm a LTC not an A&E case and I know that YDH are the primary hospital for Glastonbury today so would be ridiculously busy), however your team understood by position, did not blame me for it, made me comfortable and helped me get the answer I needed.
I have made a complaint to 111 and asked them to rectify their notes, review the way they handle calls like mine and call you and apologise.