"Told by the surgeon on the day, that your not sick..."

About: Colchester General Hospital

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I was due to have an ERCP the week after I was discharged from hospital. On leaving the Thursday before I was advised that I should get an appointment on the Monday/Tuesday as an emergency but I was given the number to ring if I hadn't heard by Tuesday morning. I ended up ringing on the Tuesday morning and was advised that my appointment was that Wednesday. So my partner and I arranged for my mother to look after our six week old baby who I was breast feeding and went to the hospital. We sat for an hour and weren't called, so my partner chased them. I was then taken through to the ward and told that I was first on the afternoon list, and I was supported to express some breast milk. I also asked if someone could find out if the medications I was going to be given would affect my milk and if so how long would I not be able to feed my baby for. I was finally cannula tend at 17:00 and at 18:00 having not eaten since the night before or drunk anything since 06:00 I was informed by the consultant performing the procedure that I wasn't sick enough and that the procedure wouldn't be done that day. I had sat on my own for all this time as they don't allow patients to have someone with them and I wasn't offered an apology or anything. I then had to chase for another appointment ,which never materialised and instead I was offered a fools up appointment for the procedure I'd never had. In the end I went back to my doctor and she referred me, and eventually the procedure was done in November at the Oaks, via the NHS and then I had my gallbladder out, at the Oaks in January. It took five months to have all the treatment I needed, after initially being admitted to Colchester general for five days in August and being diagnosed, and if I hadn't gone back to my doctor in September I would still be waiting and suffering from gall stones.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers and so I have passed your comments onto the relevant staff

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