"Patient Relations"

About: Manor Hospital / Respiratory medicine

(as the patient),

I was spoken to abruptly by a nurse whilst in hospital, she had mis heard what I had asked and was off hand. I contacted Pt Relations but did not want to make a big complaint as the care I had received was good.

Pt Relations were sensitive and reassuring, they passed on my concerns to Matron who visited me and I had an apology from the staff member. I was impressed with their efficiency in responding.

They even checked back on me to see if I was satisfied.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Walsall Healthcare NHS Trust

Hi Sally,

Thank you for taking the time to leave feedback, we'll ensure that it is passed on to the Patient Relations team.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story