"Orthorpaedic referral"

About: Hull Royal Infirmary

Anything else?

I had an emergency referral to HRI Orthorpaedic department for a swelling on my collar bone. From reception in emergency care to x-ray, blood tests and ultra-sound I was extremely well looked after with care and understanding. The staff from receptionist, nurses, doctors and consultants were all excellent. The new emergency care department, Ward 90 and everywhere I went was clean and fresh. The communication between all of the different departments was good considering the volume of work and the number of patients that are seen in one day. This must be a logistical nightmare but one that all of the staff manage and achieve high levels of professional integrity. Thank you to all at HRI for the service and compassion that you show to all of your patients.

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Response from Hull Royal Infirmary

Thank you for adding your kind comments to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the Matrons and staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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