"nhs patient at private hospital"

About: Spire Roding Hospital

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I chose to go to the Roding Hospital, as I was offered it as a NHS patient. I must say I have been very dissapionted. I have wondered if I would have got better treatment if I were paying, but then they shouldn't offer their services if that is the case. Every time I attended I was asked very loudly infront of the whole waiting area, if I was paying, and had to say I was NHS.... On the day of my operation, I was made ready and was awiaiting the anaethatist, when the consulant came in and said that the part for my new knee had not been orderd, and I had to go back five days later! I was discharged after two days and was expecting the district nurse to change the dressing when no one turned up, I rang them to be told that I would have to do it myself, as she wasn't going to come(I still don't know why). In the mean time I was having pains in my leg. I went back after ten days, and had the staples removed, and was sent for a scan which revealed a dvt. I was sent home, and a few days later noticed they had left a staple in, which had embedded in, and when I went back to the ward to get it removed, was treated like it was some how my fault..... Then the wound became infected, and I went to my GP as I felt bad about going back to the ward after that, but had to go back when it didn't improve, and was treated like a problem again. The pysio I recieved was almost non existent,giving me appointments, then denying it..then when I was asked to come back, I got a phone call saying I had received all the physio I was entitled to, so don't come! they were all giving me conflicting advice and no one seemd to want to be bothered. I think they shoulsd stick to paying patients, thats all they seem to be interested in.

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Responses

Response from Spire Roding Hospital

Dear patient. The hospital aims to provide high quality care to all patients whoever pays for the treatment. We do have to clarify with patients who is funding the treatment for administrative purposes. We are sorry that you do feel that you had a good experience at the hospital and would be more than happy to address your concerns if you would like to get in touch with Matt Calver, Head of Clinical Services on 0208 709 7819.

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